1. Information Foreman processes
When a person calls a phone line using Foreman, the service may process the caller's name, a confirmed callback number, service address, description of the plumbing problem, urgency, any fields the caller declines to provide, call timestamps, call identifiers, routing metadata, and the resulting callback outcome.
Depending on the configuration disclosed by the plumbing business, providers may also process call audio, transcripts, or analysis long enough to answer the call and produce the requested summary. Foreman does not represent that recording is always enabled.
For business customers and website visitors, the service may process account contact details, business phone configuration, support communications, billing status, and ordinary technical logs.
2. Why the information is used
Information is used to:
- answer inbound calls as an automated receptionist;
- prepare and deliver a useful callback summary;
- distinguish a disclosed unsolicited sales pitch from a legitimate or ambiguous caller;
- operate, secure, troubleshoot, and improve the service;
- manage subscriptions, activation, support, and cancellation;
- meet legal obligations and investigate misuse.
Foreman is not designed to sell caller details or use plumbing callers' information for unrelated advertising.
3. Automated call handling
Foreman identifies itself as an automated receptionist. It uses automated systems to collect details and assign an operational outcome. Only a clearly disclosed unsolicited sales pitch should be declined; ambiguous callers are preserved for review.
A plumbing business remains responsible for reviewing summaries, returning calls, configuring its instructions, and deciding how to respond. The service does not verify caller identity, dispatch help, or make emergency decisions.
4. Service providers and disclosures
Foreman may use contracted hosting, telephony, AI, messaging, database, payment, security, and support providers to perform the service. They receive only the information reasonably necessary for their role and are expected to handle it under applicable contracts and safeguards.
Vercel hosts the public website and provides privacy-friendly page-view analytics. Foreman uses this to understand which public pages are visited without sending form contents, customer names, phone numbers, email addresses, checkout identifiers, or call details as analytics properties.
Information may also be disclosed when required by law, to protect rights or safety, to investigate misuse, or as part of a business transaction subject to appropriate notice and protections. It is not publicly disclosed through permanent recording or transcript links.
5. Retention and deletion
Call records and callback details are intended to be retained only as long as needed for service delivery, customer support, security, dispute handling, and legal obligations. Retention may differ by record type, customer configuration, and provider controls. Foreman deletes or de-identifies information when it is no longer reasonably needed for those purposes, unless a longer period is required by law.
The service is designed to minimize ordinary logs and avoid placing raw phone numbers, addresses, transcripts, tokens, or payment credentials in general operational logs.
6. Security
Intended safeguards include access controls, provider signature verification, encryption in transit, secret separation, redaction, purpose-bound links, duplicate-event protection, and restricted administrative access. No system can guarantee absolute security.
7. Choices and requests
Depending on applicable law, a person may request access, correction, deletion, or a copy of personal information, or object to certain processing. Requests will be authenticated before information is disclosed or changed. Requests may be sent to support@calltheforeman.com.
8. Children
Foreman is a business service and is not directed to children under 13. It is not intended to knowingly collect children's information for an independent purpose.
9. Text messages (SMS)
Foreman sends text messages only to a number that has asked to receive them. There are three separate purposes, and consent to one is never treated as consent to another.
- Requested demo result. During a demonstration call, the automated line asks out loud whether the caller would like the resulting summary sent by text. If the caller says yes, one message is sent to the number that placed the call, containing a private link to that result. The verbal request is recorded with a timestamp.
- Service and usage notices. An active subscribing business may receive customer-service messages about its own account, such as answered-minute usage notices.
- Optional founder follow-up. A separate, unchecked web checkbox, never required to view a result or to buy.
Message frequency varies and is driven by the recipient's own activity. Message and data rates may apply. Reply STOP to any message to stop further messages to that number, or HELP for help. A stop request suppresses that number before any later non-required message is sent.
Mobile information is never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Phone numbers are shared only with the messaging carrier and the communications provider used to deliver the message on Foreman's behalf, and only to deliver it. No mobile opt-in data is shared with any third party for any other purpose.
10. Changes to this policy
Material changes will be posted with a revised date. When required, additional notice will be provided to business customers before a change takes effect.
11. Contact
Foreman is operated by PFC Ventures LLC. Privacy and support requests may be sent to support@calltheforeman.com. Mail may be sent to 30 N Gould St Ste N, Sheridan, WY 82801, USA.